This payment and refund policy applies to Austrian branches and outlines accepted payment methods, order rejection, and withdrawal rights under Austrian consumer law.

Payment methods

Depending on the branch, online orders may be paid via Stripe (cards and other methods enabled for the shop).

Where enabled, you may pay on pickup or delivery in cash, by debit card at the point of sale, or with meal vouchers.

Online card payments are processed via Stripe; Musty Tybah KG does not store or have direct access to your full payment card details.

The payment methods available for your order are shown at checkout before you confirm your purchase.

§ 5 Remuneration and Payment Conditions

In the case of self-collection or delivery

1. 1. The offered prices are daily prices and are valid until revoked.
2. 2. Prices are inclusive of statutory VAT.
3. 3. The invoice amount must be paid by the customer immediately and without deduction in cash upon delivery or self-collection.

In the case of delivery

1. 1. When ordering goods online with the option 'Delivery', a zone-based delivery fee is charged, which is included in the displayed total amount under ' Total amount ' (see also § 6 Delivery Conditions).

§ 7 Rejection of the Order

1. 1. Rejection of the order is generally not envisaged but may become necessary due to exceptional circumstances (force majeure). If this is the case, the customer will be informed of the rejection of the order no later than 20 minutes after the occurrence.
2. 2. Exceptional circumstances are those that significantly hinder contractual performance and are beyond our control due to their nature or cause.
3. 3. In any case, substantial damage to buildings or inventory, circumstances endangering the lives or health of employees, as well as those rendering contract fulfillment impossible (power outage, burst pipe, etc.), fall under paragraph 2.

§ 8 Right of Withdrawal

1. 1. Consumers do not have a right of withdrawal, as perishable food is processed and prepared specifically for the customer (see § 5f Para. 3 KSchG).

Contact informations

Company: Musty Tybah KG

Email: tybah.wien@outlook.com